Premium IT support services that scale with your business
Aurora MSP helps organisations bring structure, security, and dependable support to the technology they rely on every day. Our services are designed to make IT easier to manage, easier to support, and better aligned to the way your business operates.
Choose the support path that matches how your business works today.
Aurora MSP support levels are designed to build on each other. Start with visibility and readiness, then add the right level of operational coverage, response, and guidance as your business needs become more important.
Understand what you have before deciding what you need.
For new businesses, smaller teams, occasional IT needs, or central IT teams needing trusted local help. Foundational options give you visibility, documentation, advisory input, and practical readiness before moving into broader managed services.
Keep everyday IT needs covered.
For organisations that need practical business-hours help across agreed systems or service areas. Essential support helps reduce avoidable surprises through routine maintenance, baseline checks, and dependable assistance.
Give your team a more reliable day-to-day IT experience
For organisations that rely more heavily on technology and need faster response targets, more consistent service management, scheduled onsite presence where appropriate, and regular review input across agreed service areas.
Bring closer oversight & confidence to your business-critical systems
For organisations where uptime, user experience, governance, vendor coordination, and continuity are especially important. Premium provides Aurora MSP’s highest level of involvement for agreed service areas.
Start with visibility, structure, and practical guidance.
Foundational services help organisations understand their environment, improve readiness, and make better business decisions before committing to a broader managed service.
Local on-site help for defined technical tasks.
Practical support for businesses, vendors, MSPs, service providers, and remote IT teams that need trusted hands on-site.
- On-site checks, access coordination, and equipment validation
- Remote-guided troubleshooting for internal IT teams and vendors
- Device replacement, equipment checks, and local task support
- Assistance sourcing, receiving, checking, and coordinating technology equipment
- Assistance with network equipment, endpoints, peripherals, and site readiness
- Photo evidence, completion notes, and practical status updates
A structured view of your IT environment.
A foundational service for clients that need visibility, documentation, supportability insight, lifecycle awareness, and practical planning input.
- Structured documentation platform and operational records
- Users, devices, identities, systems, services, and dependencies
- Supportability, lifecycle, renewal, and operational risk visibility
- Advisory input for planning and improvement priorities
- Access to Aurora MSP for ad-hoc guidance and support direction
- Foundation for future support, onboarding, and technology decisions
Keep everyday IT needs covered.
Essential support is designed for organisations that need practical business-hours assistance across agreed service areas, with routine maintenance, baseline checks, and dependable help when operational issues arise.
Business-hours help for agreed network services.
Essential Network Support provides a practical business-hours support route for selected network services, helping organisations keep core connectivity needs more predictable and easier to manage.
- Business-hours support for agreed firewall, switching, and wireless environments
- Incident triage and routine network availability assistance
- Basic administration of firewall, switch, wireless, VPN, VLAN, DHCP, DNS, and SSID settings
- Review of network alerts where monitoring is available
- Firmware, patch, and lifecycle review on an advisory basis
- Reasonable ISP, vendor, and carrier coordination where relevant
- Maintenance of network-specific records arising from service activity
Give your team a stronger day-to-day support experience.
Standard support builds on Essential by adding stronger response targets, scheduled onsite presence where appropriate, and more structured service review input across supported users, platforms, devices, and network services.
Structured support for Microsoft 365, Google Workspace, and user identity.
Support for Microsoft 365, Google Workspace, Microsoft Entra ID, user lifecycle, access, permissions, and core cloud administration.
- Microsoft 365, Google Workspace, and identity operational support
- User lifecycle administration for joiners, movers, and leavers
- Permissions, groups, aliases, shared mailboxes, and access settings
- MFA methods, password policies, and baseline access controls
- Exchange Online, Gmail, Teams, SharePoint, OneDrive, and Google Drive support where in scope
- One year of daily SaaS backup for supported Microsoft 365 or Google Workspace platforms where included
- Quarterly review input for visibility, governance, and improvement priorities
- One scheduled half-day onsite visit per month where operationally reasonable
More active care for your network environment.
Standard Network Support builds on Essential Network Support with stronger operational oversight, monitoring, maintenance planning, vendor coordination, and governance input.
- Business-hours operational support for agreed network services
- Incidents, service requests, changes, alerts, and problem management
- Administration of firewall, switch, wireless, VPN, VLAN, DHCP, DNS, and SSID settings
- Monitoring and operational oversight where configured
- Firmware, patch, and lifecycle review with maintenance planning
- Vendor, ISP, carrier, and third-party coordination
- Quarterly network service review input and improvement recommendations
- One scheduled half-day onsite visit per month where operationally reasonable
Managed device and user experience support.
Structured operational support for managed laptops, desktops, mobile devices, tablets, endpoint services, and the user experience.
- Monitoring, patching, and maintenance of managed end-user devices
- Incidents, service requests, alerts, changes, and problem management
- Device setup, rebuild, and onboarding where included in scope
- Core Microsoft and agreed business application support
- Intune policy, compliance, baseline configuration, and app deployment maintenance
- Endpoint security controls including antivirus and EDR tooling
- Endpoint backup protection for supported corporate laptops and PCs
- One scheduled half-day onsite visit per month where operationally reasonable
Find the right support path for your business.
Tell us what your users, systems, or operations need help with, and Aurora MSP can help identify the right support service path.