Meet the team behind Aurora MSP

Craig started Aurora MSP with a clear purpose: to help businesses use IT as a practical advantage rather than a source of frustration. Calm under pressure, detail-focused, and hardworking, he enjoys seeing client solutions come to life and helping businesses experience the efficiency, reliability, and confidence that well-delivered technology can provide.

After moving to Cayman in early 2023, Craig has built a life on island with his fiancée Mary and his dog Millie. Outside of work, he enjoys travelling, following Formula 1, supporting Manchester United and hometown club Aberdeen, playing golf and pickleball, and being part of the local community.

Craig began working in IT in 2013 through a summer apprenticeship during his final year of secondary school, at an international oil and gas supply company. He later gained early service desk experience, worked in in-house IT support at an offshore premier training company, and continued developing his technical foundation while studying Computer Networking.

After moving into the managed service provider space, Craig built experience across customer support, systems engineering, network engineering, service desk leadership, project implementation, and senior technical escalation roles. That background now shapes Aurora MSP’s practical, customer-focused approach to support and consultancy.

Craig holds a first-class honours degree in Computer Network Management and Design from Robert Gordon University and a Higher National Diploma in Computer Networking/Computing from North East Scotland College. His academic background helped build a strong foundation in infrastructure, networking, systems support, and technical problem-solving, which he has continued to develop through hands-on industry experience and vendor-backed certifications.

Together, these qualifications support the practical, structured approach Craig brings to client infrastructure, troubleshooting, documentation, and service improvement.