SMS Messaging

SMS Messaging & Consent

How Aurora MSP (Cayman) Limited sends text messages, how you consent to receive them, and how to opt out at any time.

Sender: Aurora MSP (Cayman) Limited

Message type: Transactional customer-service messages only — never marketing.

How you opt in: Verbally, on a phone call, only if you ask for the text.

Frequency: One message per request. No recurring or scheduled messages.

Opt out: Reply STOP at any time. Reply HELP for help.

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SMS Policy

How Aurora MSP sends text messages and how you consent.

The messages we send, how consent is obtained verbally on a call, and how to get help or opt out at any time. Service description

Aurora MSP (Cayman) Limited sends customer-service text messages on behalf of itself and its clients. When you call our service line, we can text you a secure link so you can log a request and upload supporting photos to the relevant service or tenant portal. These messages are transactional and service-related only. We do not send marketing or promotional texts. How you opt in — verbal consent on a call

We only send a text message if you ask us to during a phone call and verbally agree to receive it. We do not message anyone who has not requested a message on the call. Your mobile number is used solely to send the link you asked for.

The exact words spoken to you on the call are:

Aurora MSP assistant: “I can text you a link to log your request and add photos. Standard message and data rates may apply, you can reply HELP for help, and reply STOP at any time to opt out. What’s the best mobile number, and is it okay to text it to you now?”

Caller: “Yes.”

Aurora MSP assistant: “Great — sending it now.” What we send

A single SMS containing a secure link to the relevant service or tenant portal. Example message:

“Aurora MSP: log your request and add photos here: https://www.aurora-msp.com. Reply STOP to opt out.” Message frequency, help & opt-out

Messages are sent on request only — typically one message per request. We do not send recurring, scheduled, automated, or marketing messages.

Reply HELP to any message for assistance. Reply STOP at any time to stop receiving messages. Standard message and data rates may apply, depending on your mobile plan and provider. Privacy

We use your mobile number solely to send the message you requested. We do not sell or share mobile numbers or SMS consent with third parties for their own marketing. Messages are delivered through a third-party messaging provider acting as a service provider to Aurora MSP. Full details are set out in our Privacy Notice.

Contact

Questions about our text messages?

Questions about SMS messaging, consent, or opting out can be sent to Aurora MSP using the details below.

Aurora MSP (Cayman) Limited
Email: enquiries@aurora-msp.com

Last updated: June 2026
Version: 1.0